Cancellation & Refund Policy

Wembury LLC (d/b/a Care Homeys) | Effective Date: November 10, 2025 | Version 1.0

1. Overview

   This Cancellation & Refund Policy explains how cancellations, subscription changes, and refund requests are handled for Services offered by Wembury LLC (d/b/a Care Homeys). This Policy applies to all customers and caregivers acting on behalf of seniors
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2. Subscription Billing Cycles

   Care Homeys operates on monthly, recurring subscription cycles. Each billing cycle renews automatically unless canceled before the renewal date. Charges are billed in advance. Usage allowances do not roll over.
   
   

3. Cancellation Policy

   You may cancel your subscription at any time by logging into your account or emailing support@carehomeys.com.
   1. Cancellations take effect at the end of the current billing period.
   2. No early termination fees apply.
      
      

4. Refund Policy

   All subscription fees are non-refundable once a billing period has started, including cases where services were unused or partially used.
   
   1. Exceptions: May be granted at our discretion for service outages, billing errors, duplicate charges, or unauthorized caregiver enrollment.
   2. Third-Party Vendor Costs: Refunds for third-party vendor costs (Amazon, Uber Health, Uber Eats, Thumbtack, pharmacies) must follow vendor policies. Care Homeys does not refund vendor fees.
   
   

5. Mid-Cycle Subscription

   
   
   1. Upgrades: May take effect immediately or at the next cycle and may be prorated.
      
   2. Downgrades: Take effect at the next billing cycle. No prorated refunds are issued for downgrades.
   
   

6. Service Cancellations & Reversals

   
   
   1. Companion Calls: May be canceled without penalty with 1-hour notice. Requests canceled during fulfillment may still count toward plan usage.
      
   2. Other Services: Shopping, grocery, transportation, and pharmacy orders must follow vendor cancellation policies.
      
   
   

7. Medical or Emergency Situations

   Upon request and review, we may offer temporary service pauses, courtesy credits, or adjusted billing dates. Documentation may be required.

   
   

8. Death of a Senior

   If a senior passes away, the subscription will be canceled immediately. A prorated refund may be issued at our discretion upon notification by an authorized party.
   
   

9. How to Request a Refund or Credit

   Email requests to support@carehomeys.com including:

   1. Senior’s name

   2. Date of charge

   3. Reason for request

   4. Relevant documentation (if any)

      We typically respond within 3–5 business days.

      
      

10. Changes to this Policy

    We may revise this Policy periodically. Updated versions will carry a new effective date. Continued use after updates constitutes acceptance.