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Terms of Service, Privacy Policy & HIPAA Notice

 

Effective Date: August 22, 2025

Version: 1.0

 

Welcome to Care Homeys! These Terms of Service, Privacy Policy, and HIPAA Notice (“Terms”) govern your access to and use of our website, mobile application, and services (collectively, the “Services”). By using our Services, you agree to comply with these Terms. If you do not agree, please do not use our Services.

 

1. Scope of Services

 

Care Homeys provides concierge and support services for seniors, including but not limited to:

 

  • Appointment reminders

  • Shopping and home service coordination

  • Medication reminders

  • Communication and companionship services

  • Wellness check-in calls

We are not a healthcare provider and do not provide medical treatment, diagnosis, or emergency services. Our services are intended only as supplemental support. In case of a medical emergency, call 911.

 

2. Eligibility

 

To use our Services, you must:

 

  • Comply with applicable laws and regulations.

  • Provide accurate and complete information when creating an account.

  • Be at least 18 years of age or have legal caregiver consent.


3. Account Registration & Responsibilities

 

  • You are responsible for maintaining the confidentiality of your account credentials.

  • Notify us immediately of any unauthorized use of your account.

  • Do not share your login details with unauthorized persons.


4. Information We Collect

 

We may collect:


  • Contact details (name, phone number, email, address).

  • Appointment and schedule information.

  • Reminder preferences (e.g., “morning medication”).

  • Limited health-related information provided by you or your caregiver.

  • Names and contact details of your designated supporter circle (family, caregivers, trusted contacts you authorize).


5. How We Use Your Information

 

We use your information to:

 

  • Send reminders and notifications (by SMS, phone, or email).

  • Provide concierge support and customer service.

  • Share relevant reminders and updates with your supporter circle, if you authorize this during signup.

  • Improve our services and comply with legal obligations.


6. HIPAA & Your Privacy Rights

 

Some information we handle may qualify as Protected Health Information (PHI) under HIPAA. We safeguard PHI and will not use or disclose it except as permitted by law or with your consent.

 

Your HIPAA rights include the ability to:

 

  • Request access to your information.

  • Request corrections to your records.

  • Limit certain uses or disclosures.

  • Request confidential communications (e.g., different phone number).

  • Receive notification in the event of a breach of unsecured PHI.


7. SMS/Text Messaging & Limited PHI

 

By providing your mobile number and opting into reminders, you acknowledge and consent that:

 

  • We may send limited PHI via SMS (e.g., appointment date/time, “take evening medication”).

  • SMS text messages are not fully secure or encrypted, and may be accessed by others with access to your device or carrier records.

  • You accept these risks and consent to receive such communications.

  • You may opt out at any time by replying “STOP” or contacting us.



8. Sharing Information with Your Supporter Circle

 

As part of our Services, you may designate trusted individuals (your “supporter circle”) such as family members, caregivers, or others. By providing their contact details, you authorize us to share relevant care data and reminders with them.

 

  • Information shared may include limited PHI, such as appointment details and general medication reminders.

  • You may update or revoke supporter circle access at any time.

  • Care Homeys is not responsible for how supporter circle members handle or protect information once shared.


9. Payments & Billing

 

  • Some Services require payment, as detailed in our pricing structure.

  • Payments must be made through approved methods.

  • Failure to pay may result in suspension or termination of Services.


10. Cancellation & Refund Policy

 

  • You may cancel Services at any time by contacting support.

  • Refund eligibility is determined based on the specific service purchased.

  • Subscription plans may have different cancellation terms.


11. User Conduct

 

You agree not to:

 

  • Use the Services for unlawful purposes.

  • Misrepresent your identity or affiliation.

  • Disrupt, interfere with, or attempt unauthorized access to our Services.


12. Data Security

 

We use administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

 

13. Limitation of Liability

 

Our Services are provided “as is.” We do not guarantee availability, accuracy, or reliability.

 

  • Care Homeys is not responsible for missed reminders, miscommunications, or reliance on Services for urgent needs.

  • We are not liable for indirect, incidental, or consequential damages arising from use of our Services.

  • Always call 911 in a medical emergency.


14. Intellectual Property

 

All website content, logos, and materials are the property of Care Homeys and may not be copied or used without permission.

 

15. Termination

 

We reserve the right to suspend or terminate your account or access to Services if you violate these Terms. Termination may result in loss of account data.

 

16. Third-Party Links & Services

 

Our Services may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third parties.

 

17. Updates to These Terms

 

We may update these Terms periodically. Updates will be posted on our website with a revised effective date. Continued use of Services after updates constitutes acceptance.

 

18. Governing Law & Dispute Resolution

 

These Terms are governed by the laws of the State of Texas, without regard to conflict of law principles. Disputes may be resolved through arbitration or mediation as required by law.

 

19. Contact Information

 

If you have questions about these Terms, Privacy, or HIPAA practices, contact us:

Care Homeys

1700 S Lamar Blvd #338

Austin, TX 78704

Email: privacy@carehomeys.com

Phone: +1 (213) 348 9564

 

By using our Services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.